Refund policy

At Gracelynn & Co. Boutique, your satisfaction is our priority. Please review our return policy below to ensure a smooth shopping experience.

1. Store Credit Only

• No Monetary Refunds: We do not offer cash, credit card, or original payment method refunds under any circumstances.

• Store Credit Issued: All approved returns will be issued as store credit, which can be used for future purchases with us.

2. Eligibility for Returns

To qualify for a return:

• Condition of Items: Products must be unworn, unwashed, and in their original condition.

• Original Tags: All original tags must be attached to the items.

• Time Frame: Return requests must be made within 30 days of the purchase date.

3. Non-Returnable Items

Please note that the following items are final sale and cannot be returned or exchanged:

• Makeup Products: All cosmetics are non-returnable due to hygiene reasons.

• Undergarments: This includes lingerie, swimwear, and any intimate apparel.

4. How to Initiate a Return

• Contact Us: Reach out to our Customer Service at info@gracelynnandco.com to obtain a Return Authorization.

• Prepare Your Package: Ensure the items meet the return criteria and include your receipt or proof of purchase.

• Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service.

5. Processing Returns

• Inspection: Once we receive your return, we will inspect the items to ensure they meet our return conditions.

• Issuing Store Credit: Upon approval, store credit will be applied to your account within 14 business days.

• Notification: You will receive an email confirming the issuance of your store credit.

6. Exchanges

• No Direct Exchanges: We do not offer direct exchanges. Please return the original item for store credit and place a new order.

7. Damaged or Defective Items

• Immediate Assistance: If you receive a damaged or defective item, please contact us within 5 days of delivery.

• Resolution: We will work with you to provide a suitable solution, which may include a replacement or store credit.

8. Additional Information

• Sale Items: Items purchased on sale are final sale and cannot be returned.

• Gift Cards: Gift cards are non-returnable and non-refundable.